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Kursusbeskrivelse
Kursusnavn (dansk):Service Design 
Kursusnavn (engelsk):Service Design 
Semester:Efterår 2013 
Udbydes under:cand.it., digital design og kommunikation (ddk) 
Omfang i ECTS:15,00 
Kursussprog:Dansk 
Kursushjemmeside:http://www.itu.dk/courses/DSVD/E2013/ 
Min. antal deltagere:12 
Forventet antal deltagere:30 
Maks. antal deltagere:45 
Formelle forudsætninger:This course is the second part of the specialization 'Service Design'.

In order to participate in this course you must have attended the first part of the specialization in Service Design (Introduction to Service Design).


Students are required to read and speak English due to English literature used in the course and one of the tutors will teach in English.
 
Læringsmål:By the end of this course, you must be able to present that you can:

A. Apply design methods in order to create valuable service applications and solutions;

B. Reflect and critically assess the field of Service Design;

C. Reflect and discuss User Experience and user-friendliness in service design contexts;

D. Critically analyse products, projects and services within the field;

E. Develop and present project using the design methods learned throughout the course

F. Document and present the whole project process;

G. Reflect over process with the support of the literature seen in the course. 
Fagligt indhold:A hands-on approach to service design. This course will allow the students to apply design methods in order to evaluate currents services as well as create new ones. The course is case based, meaning the students are expected to develop and showcase distinct projects throughout the semester in order to deepen their knowledge of the discipline. 
Læringsaktiviteter:14 ugers undervisning bestående af forelæsninger, øvelser og vejledning

It is expected that the students participate actively in the classes, projects and group work carried out throughout the course. The course also has a blog, which is used as a place for discussion and opportunity for sharing relevant content related to the class. 

Obligatoriske aktivititer:There will be at least 3 mandatory activities throughout the course. 
Eksamensform og -beskrivelse:D22: Aflevering med mundtlig eksamen suppleret af aflevering., 7-trins-skala, Ekstern censur

Lecture based supplemented with project work. The grade assessment has two parts (hand-in and oral), a single grade is given based on the combined overall performance of the student.
The duration of the oral examination is max 40 minutes per examinee (incl. any group presentation and grade assessment).  

Litteratur udover forskningsartikler:
 
Undervisere
Følgende personer underviser på kurset:
Navn Stilling Undervisertype Indsats (%)
Rune Nørager Ekstern lektor(ITU) Underviser 38
Isabel Froes Videnskabelig assistent(ITU) Kursusansvarlig 52
Marie Olofsen Undervisningsassistent(ITU) Underviser 0
Erik Grönvall Gæstelektor(ITU) Underviser 10
Mario Alberto Cruz Perez Hjælpelærer(ITU) Hjælpelærer 0

Afholdelse (tid og sted)
Kurset afholdes på følgende tid og sted:
Ugedag Tidspunkt Forelæsning/Øvelser Sted Lokale
Onsdag 08.00-09.50 Forelæsning ITU 2A54
Onsdag 10.00-11.50 Øvelser ITU 2A54
Fredag 10.00-11.50 Forelæsning ITU 4A16
Fredag 12.00-13.50 Øvelser ITU 4A16

Eksamen afholdes på følgende tid og sted:
Eksamensdato Tidspunkt Eksamenstype Sted Lokale
2013-12-16 No later than 2PM Skriftlige arbejder ITU Student Affairs and Program (wing 3D)
2014-01-20 contact course manager Mundtlig eksamen ITU 2A20/2A14
2014-01-21 contact course manager Mundtlig eksamen ITU 2A20/4A22
2014-01-22 contact course manager Mundtlig eksamen ITU 2A20/2A14