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Kursusbeskrivelse
Kursusnavn (dansk):Introduktion til servicedesign 
Kursusnavn (engelsk):Introduction to Service Design 
Semester:Forår 2018 
Udbydes under:cand.it., digital design og kommunikation (ddk) 
Omfang i ECTS:7,50 
Kursussprog:Engelsk 
Kursushjemmeside:https://learnit.itu.dk 
Min. antal deltagere:40 
Forventet antal deltagere:
Maks. antal deltagere:90 
Formelle forudsætninger:Course-Specific Information:
This course is required for all students enrolled in Service Design specialization of the Digital Design and Communication program.

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Læringsmål:By the end of this course, you should be able to:

Recognise essential characteristics of services,
Identify and analyse elements of service ecosystems and their interaction with each other,
Assess social, technological and business contexts of service ecosystems,
Use appropriate research methods to understand user experience at various touch points and throughout the service,
Identify service innovation opportunities,
Develop and analyse service blueprints, and
Communicate your analyses and innovations articulately, efficiently and persuasively in multimodal texts.
Apply user experience, usability and accessibility to service design 
Fagligt indhold:The course introduces you to the basic principles, methods and tools of service design. Through lectures, case studies and hands-on exercises you will learn to identify service design opportunities, analyse and improve existing service ecosystem.

To support this process additional tools related to usability, user experience and accessibility will also be integrated.

Specific course topics include:

- service ecology mapping and analysis
- touch point analysis and design.
- front- and back-stage processing.
- development and interpretation of service blueprints.
- service design metaphors and conceptual analysis
- user experience, usability and accessibility assessment of service design.
- measurement and validation of service design 
Læringsaktiviteter:14 ugers undervisning bestående af forelæsninger og øvelser

 

Obligatoriske aktivititer:Der er ingen obligatoriske aktiviteter. Vær venlig KUN at ændre denne tekst når der er obligatoriske aktiviteter./
There are no mandatory activities. Please, change this text ONLY when there are mandatory activities. 
Eksamensform og -beskrivelse:CG: Skriftlige arbejder i grupper uden mundtlig eksamen., (7-scale, external exam)

The submission consist of:

1. Final Project Report (Group)
2. Short Paper (Individual)

Groups will consist of 3-5 students.  

Litteratur udover forskningsartikler:TBA 
 
Undervisere
Følgende personer underviser på kurset:
NavnStillingUndervisertypeIndsats (%)
Minna Isomursu Professor(ITU) Kursusansvarlig 52
Joanna Saad-Sulonen Adjunkt(ITU) Underviser 8
Sanna-Maria Marttila Postdoc(ITU) Underviser 40
Emilie Marie Andersen Hjælpelærer(ITU) Hjælpelærer 0
Betina Christina Lund Mogensen Hjælpelærer(ITU) Hjælpelærer 0
Katrine Møller Bach Hjælpelærer(ITU) Hjælpelærer 0