|Kursusnavn (dansk):||Introduction to Service Design |
|Kursusnavn (engelsk):||Introduction to Service Design |
|Semester:||Forår 2019 |
|Udbydes under:||cand. it, digital design og interaktive teknologier (k-ddit) |
|Omfang i ECTS:||7,50 |
|Min. antal deltagere:||12 |
|Forventet antal deltagere:||0 |
|Maks. antal deltagere:||90 |
|Formelle forudsætninger:||This course is required for all students enrolled in Service Design specialization
Students are required to read and speak English due to English literature used in the course and most teaching will be done in English.
|Læringsmål:||By the end of this course, the student should be able to:
Account for and apply basic Service Design thinking, related theories, methods and tools.
Recognize essential characteristics of services.
Describe the role of digitalization in services.
Identify and analyze elements of service ecosystems.
Design, analyse and evaluate services using suitable variety of service design methods.
Put into perspective and discuss design results, related analyses, and service optimization opportunities articulately, efficiently and persuasively in multimodal format.
|Fagligt indhold:||The course introduces the student to the basic principles, methods and tools of service design. The focus is specially design of services with digital components. Through lectures, case studies and hands-on exercises will be used to learn to identify service design opportunities through understanding of stakeholder requirements and needs, and for using service design methods for co-design and evaluation of services with digital components. |
14 weeks of teaching consisting of lectures, individual and group exercises, case based exercises
|Obligatoriske aktivititer:||There are no mandatory activities |
|Eksamensform og -beskrivelse:||CG: Skriftlige arbejder i grupper uden mundtlig eksamen., (7-scale, external exam)|
The submission consist of:
1. Final Project Report (Groups of 4-6 students)
2. Short Paper (Individual)
Individual grading is grounded on articulated role in group report and individual report.