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Kursusbeskrivelse
Kursusnavn (dansk):Introduction to Service Design 
Kursusnavn (engelsk):Introduction to Service Design 
Semester:Forår 2019 
Udbydes under:cand. it, digital design og interaktive teknologier (k-ddit) 
Omfang i ECTS:7,50 
Kursussprog:Engelsk 
Kursushjemmeside:https://learnit.itu.dk 
Min. antal deltagere:12 
Forventet antal deltagere:
Maks. antal deltagere:90 
Formelle forudsætninger:This course is required for all students enrolled in Service Design specialization

Students are required to read and speak English due to English literature used in the course and most teaching will be done in English. 
Læringsmål:By the end of this course, the student should be able to:

Account for and apply basic Service Design thinking, related theories, methods and tools.

Recognize essential characteristics of services.

Describe the role of digitalization in services.

Identify and analyze elements of service ecosystems.

Design, analyse and evaluate services using suitable variety of service design methods.

Put into perspective and discuss design results, related analyses, and service optimization opportunities articulately, efficiently and persuasively in multimodal format. 
Fagligt indhold:The course introduces the student to the basic principles, methods and tools of service design. The focus is specially design of services with digital components. Through lectures, case studies and hands-on exercises will be used to learn to identify service design opportunities through understanding of stakeholder requirements and needs, and for using service design methods for co-design and evaluation of services with digital components. 
Læringsaktiviteter:

14 weeks of teaching consisting of lectures, individual and group exercises, case based exercises 

Obligatoriske aktivititer:There are no mandatory activities 
Eksamensform og -beskrivelse:CG: Skriftlige arbejder i grupper uden mundtlig eksamen., (7-scale, external exam)

The submission consist of:

1. Final Project Report (Groups of 4-6 students)
2. Short Paper (Individual)

Individual grading is grounded on articulated role in group report and individual report.  

 
Undervisere
Følgende personer underviser på kurset:
NavnStillingUndervisertypeIndsats (%)
Lene Nielsen Lektor, Linjeleder(ITU) Underviser 10
Minna Isomursu Professor(ITU) Kursusansvarlig 40
Joanna Saad-Sulonen Adjunkt(ITU) Underviser 40
Christian Østergaard Madsen Adjunkt(ITU) Underviser 10
Maximos Malevitis Hjælpelærer(ITU) Hjælpelærer 0
Maja Møller Hansen Hjælpelærer(ITU) Hjælpelærer 0
Regitze Breddal Puck Hjælpelærer(ITU) Hjælpelærer 0